shipping and return policy

 

 

 

Shipping Time Frame

We ship within the United States via US Postal Service. Orders will typically ship within 3-4 business days. 

Business days include Monday-Friday and exclude weekends and holidays. 

Orders to Hawaii, Alaska, and US territories will have an additional surcharge for shipment.

 

Returns

We want you to be totally happy with your purchase. If for any reason you are not, please return your purchase to us within 7 days for a refund of your purchase price, I'm sorry, we cannot refund shipping costs unless an incorrect item was shipped to you. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All we ask is that you let us know why you are not happy with the product so that we can work to make the product better.

• Non-returnable/refundable items
Gift cards
Any item that is returned more than 7 days after delivery

• Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

• Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@SansSkincare.com.

• Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@SansSkincare.com and send your item to: 13504 Magruder Farm Court, Potomac, Maryland 20854.

• Shipping
To return your product, you should mail your product to: 13504 Magruder Farm Court, Potomac, Maryland 20854